Notifications

The CareLink Connect app receives notifications for alerts that occur on the pump or CGM system. Once a patient accepts the request, go to to manage notification settings and choose alert options. If a selected alert is not set in the connected insulin pump or CGM device, a notification will not be received. Notifications can be set to occur once or repeat until the app is opened.

Notifications can also be set to delay up to 30 minutes. If the alert is acknowledged on the pump or CGM system within the duration selected, the Care Partner will not receive a push notification. Acknowledged alerts may give an impression alert conditions have been resolved.

Settings on the mobile device and in the CareLink Connect app will affect the notifications received. may appear if certain notifications are turned off in the compatible mobile device or the CareLink Connect app settings. For more information on how to address notification issues, go to Common troubleshooting.

Tap to view unread notifications. Use the right or left arrows to scroll through the notifications. The Care Partner may mark notifications as read or go to a patient’s history for more information. Tapping the up arrow will close the notification view and will not mark pending notifications as read.